Acacia Psychology

FAQ

Counselling aims to improve individual well-being. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing. The counsellor will assist you to explore the issue; and develop strategies to cope with the situation or change the situation.

Different people seek different outcomes from the counselling process. Because of this it is important that you take the time to talk to your counsellor about what you are hoping for as a result of the counselling process.

There are many benefits to having professional counselling. Most people find that they simply feel a lot better – often better than they have felt for a long time. People discover that they can see things from a different perspective and think more clearly and positively about their life and themselves. Others are happy because they have been able to develop skills which they can implement to make each day easier and more rewarding. Often, important relationships improve and become more harmonious. It is an enormous value to clients that they feel supported and reassured without judgement.
Acacia Psychology has an immediate service for people in crisis. Within five minutes you are assured to be able to speak with a counsellor over the phone. We also offer face to face services across a wide variety of locations across Australia. For more information about an Acacia Psychology location near you, please reach out to our friendly team via the Contact Us page.

A referral from your GP is not required unless you have a Mental Health Care Plan (MHCP). A Medicare rebate cannot be claimed against fees without a MHCP. However, you may be able to claim some fees back from your Private Health Insurer. See Fees.

Our fees are structured so that your care is both affordable and predictable. The fees vary depending on your appointment location.

We request that payment for your appointment is required prior to your consultation via credit card.

We offer a HICAPS facilities at all of our locations, enabling an instant rebate into your chosen account. If you have any questions about our fees or billing structure, please contact our reception team on 1300 668 200 who will be only too happy to answer your questions.

Private consultations may be claimable on your private health insurance (extras) depending on your level of cover. You would need to check this with your health fund.
If you feel that you regularly suffer from stress, low moods or anxiety and this is impacting your ability to function on a day-to-day basis, you might feel better talking it out with someone. If these concerns are affecting the quality of your relationships, sometimes external emotional support can help you identify your own resources and help develop a sense of control in your life.

Please call one of our friendly team on 1300 668 200 to discuss the parking options at your preferred Acacia Psychology location.

  • If you have a Mental Health Care Plan or referral, please bring it with you along with your Medicare card.
  • Alternatively, bring your health insurance information so we can process your claim through HICAPS.
  • A list of all medications that you are currently taking
  • Details of any treating clinicians e.g. GP, Psychiatrist

 

If you are new client, please come a few minutes earlier than your appointment to fill out any paperwork that may be required.

Yes. We can provide psychological services to children in selected Acacia Psychology locations. Please call one of our friendly team on 1300 668 200 to discuss a location that suits you.

Acacia Psychology provides 24/7 professional counselling. If you require urgent afterhours support, please contact us on 1300 668 200. If you feel that you are at risk of harming yourself or others, please call 000.

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment, regarding your records. We will not release the contents of your medical file without your consent except when required by law, as per the APS code of ethics guidelines.
Yes, we look after Department of Veteran Affairs patients and directly bill DVA for your convenience. However, should there be a late cancellation, our cancellation policy still applies and is payable by the patient.

Acacia Psychology utilises Stripe, which is a secure third-party payment processor, similar to PayPal. Stripe enables efficient & streamlined credit card payments online. When paying by credit card over the phone you will need to give the details of your credit card and an invoice/receipt will emailed to you immediately. Telephone and video consultations will need to be pre-paid in advance by 24 hours to confirm.

Make an Appointment Today

To make an appointment or enquire about our services, please don’t hesitate to get in touch by calling 1300 668 200 (24/7).

We can also be reached via email, LiveChat or by clicking the button below and leaving your details.

We look forward to hearing from you!

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Our Psychologists will draw on their experience and
 your personal strengths to provide you with tools and
 strategies to overcome life’s challenges.

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"The safety and well being of our clients and staff is always our top priority. Acacia Psychology is currently operating under normal conditions. Due to the pandemic status of COVID-19, some locations may move from face-to-face counselling to secure video or phone. All counselling services are able to be provided 24/7, as always. We will continue to monitor the situation closely and act quickly on the advice of health authorities."