Counselling aims to improve individual well-being. It is a process where one person (client) talks to another (counsellor) in confidence about issues or difficulties they are experiencing. The counsellor will assist you to explore the issue; and develop strategies to cope with the situation or change the situation.
Different people seek different outcomes from the counselling process. Because of this it is important that you take the time to talk to your counsellor about what you are hoping for as a result of the counselling process.
A referral from your GP is not required unless you have a Mental Health Care Plan (MHCP). A Medicare rebate cannot be claimed against fees without a MHCP. However, you may be able to claim some fees back from your Private Health Insurer. See Fees.
Our fees are structured so that your care is both affordable and predictable. The fees vary depending on your appointment location.
We request that payment for your appointment is required prior to your consultation via credit card.
We offer a HICAPS facilities at all of our locations, enabling an instant rebate into your chosen account. If you have any questions about our fees or billing structure, please contact our reception team on 1300 668 200 who will be only too happy to answer your questions.
Please call one of our friendly team on 1300 668 200 to discuss the parking options at your preferred Acacia Psychology location.
- If you have a Mental Health Care Plan or referral, please bring it with you along with your Medicare card.
- Alternatively, bring your health insurance information so we can process your claim through HICAPS.
- A list of all medications that you are currently taking
- Details of any treating clinicians e.g. GP, Psychiatrist
If you are new client, please come a few minutes earlier than your appointment to fill out any paperwork that may be required.
Yes. We can provide psychological services to children in selected Acacia Psychology locations. Please call one of our friendly team on 1300 668 200 to discuss a location that suits you.
Acacia Psychology provides 24/7 professional counselling. If you require urgent afterhours support, please contact us on 1300 668 200. If you feel that you are at risk of harming yourself or others, please call 000.
Acacia Psychology utilises Stripe, which is a secure third-party payment processor, similar to PayPal. Stripe enables efficient & streamlined credit card payments online. When paying by credit card over the phone you will need to give the details of your credit card and an invoice/receipt will emailed to you immediately. Telephone and video consultations will need to be pre-paid in advance by 24 hours to confirm.